FAQs

You do not need to create an account to make a purchase. Orders can be placed as a guest. We recommend creating an account to save time when placing future orders; the process is free and fast.

You can create an account by clicking here.

You will be able to check out faster, to save your favorite items for later and see all your past orders information.

Click login at the top navigation, then click “forgot your password?” and enter your email address. You will receive an email from us with a “reset your password” button, click it and it will take you to our page where a new password can be set.

Once you are logged in, click “Welcome your name” at the top of the page, then click “View addresses” and finally, you can click “edit” to edit your current address, “delete” to delete your current address and “Add a new address” to add another address.

You will be sent a confirmation email once your order is shipped along with your shipping tracking link. You can log into your account at any point and check the status of your order.

Please contact us via email at orders@martinuzziaccessories.com or by clicking here.

Returns or exchanges can be made within 30 days from the delivery date. Please contact us via email at orders@martinuzziaccessories.com or by clicking here. We will guide you through the process.

Unfortunately, the shipping cost is not included. But we will be more than happy to refund the original purchase order in full to your original payment method.

We ship to all 50 united states. Orders are shipped within 24 to 48 hours from the order date and packed and shipped Monday to Friday. We offer Standard shipping for $3.50 (3-5 business days after processing time) and Priority shipping $7.90 (2-3 business days).

We ship orders within 24 to 48 hours from order date and packed and shipped Monday to Friday. Orders placed on the weekend and select holidays are processed on the following business day.

Currently, we ship inside the US and internationally to the following countries: Australia Canada France Germany Ireland Italy Spain United Kingdom The shipping cost is $14.50 and takes 5-14 days (after processing time) to be delivered.

Sometimes packages may say delivered up to 36 hours prior to arrival. Please allow 36 hours and check again. Also, we recommend to verify the shipping address used, to look around the delivery location for your package and to check if someone else accepted the package.

We are not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact us at orders@martinuzziaccessories or by clicking here.

Online purchases made through the site are valid for exchange or refund within 30 days from the delivery date. Please note that shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds may be granted: Any item not in its original condition and damaged or missing parts for reasons not due to our error. For more information click here.

To return your product, mail it to: 244 Biscayne Blvd #2510 Miami, FL 33132 USA. Please submit a return request by writing to orders@martinuzziaccessories.com and stating the reason why you would like to return your items.

A credit will automatically be applied to your credit card or original method of payment within 2-3 weeks and 1-2 billing cycles for the credit to appear on your statement.

Yes, your credit card information is safe in our website. Credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

We try to provide the best shopping experience possible by choosing the browser of your preference. The most recent versions of the following browsers are supported by our website: Internet Explorer, Safari, Chrome, and Firefox.

Customer Care is available 24/7 via email at orders@martinuzziaccessories.com, responses are usually returned within 24 hours. To go to our contact page, please click here.